Effective: April 2026  · 

These terms govern all purchases made in the Mulberry House showroom. By making a purchase, you agree to these terms. They do not limit your statutory rights as a consumer under the Consumer Rights Act 2022.

 

•      A contract is formed at the point of sale when payment or a deposit is accepted and a receipt or order confirmation is issued.

•      All prices are in Euro and include VAT at the applicable rate.

•      Our team is happy to provide advice and room-planning assistance, but it remains your responsibility to verify that items are suitable for your space before purchasing.

•      Please check product dimensions, finishes, and fabric samples carefully before ordering. Natural materials will vary in appearance.

•      All goods are sold subject to availability. We will notify you promptly if a purchased item becomes unavailable.

We accept cash, Visa, Mastercard, and debit cards. For orders that require delivery from our warehouse, the following structure applies:

•      A minimum deposit of 25-50% is required to place and process your order.

•      The full balance must be paid prior to delivery.

•      When goods arrive in our warehouse, we will contact you to confirm final payment and arrange delivery.

•      Orders are not processed until a deposit has been received.

Special order items include made-to-measure furniture, custom upholstery, bespoke finishes, and items ordered on your behalf from a supplier. These are clearly identified on quotations and order forms.

•      Special order cancellations must be made within 72 hours (3 working days) of placing the order. After this point, production may have commenced and cancellation may not be possible.

•      Special order items are not eligible for return or exchange unless they are faulty, damaged, or do not match the agreed specification.

•      Lead times for special orders are estimates. Delays caused by suppliers or circumstances outside our control are not grounds for cancellation where the delay is not unreasonable.

•      A deposit of at least 50% is required for all special orders at the time of placing the order.

 

Special order items are clearly marked on quotations and in-store. Please confirm you have noted the non-returnable nature of special orders at the time of purchase.

Ex-display and clearance items are sold at a reduced price to reflect their condition and are clearly marked in our showroom.

•      Ex-display items are sold in their displayed condition. Visible marks or cosmetic wear are factored into the sale price and are not grounds for return.

•      Your statutory rights regarding hidden defects are not affected.

•      Ex-display items must be collected or arranged for delivery within 2 weeks of purchase. Storage beyond this period may incur a charge.

•      Gift cards, vouchers, and promotional items have no cash value and cannot be refunded.

•      Deposits are non-refundable in the event of buyer cancellation outside the 72-hour window, unless goods are faulty, delayed unreasonably, or we are in breach of contract.

•      Amendment requests (change of fabric, size, colour) must be made in writing. We will accommodate where possible, prior to production commencing.

•      If goods arrive in our warehouse and you cannot accept delivery, we will hold them free of charge for up to 4 weeks, provided full payment has been made. Storage fees may apply thereafter.

Solid wood, marble, leather, rattan, and other natural materials display natural variations in grain, colour, veining, and texture from piece to piece. These are characteristics of the material and are not defects. Where exact appearance is important, we recommend noting the specific showroom piece at time of purchase.

Where products require self-assembly, it is your responsibility to follow the assembly instructions provided. We are not responsible for damage arising from incorrect assembly. If a component is found to be missing or defective, contact us immediately and we will arrange a replacement part at no charge.

A product care guide is provided with all furniture purchases. Failure to follow care instructions may void warranty claims relating to damage caused by improper maintenance.

Written quotations are valid for 30 days from the date of issue. Mulberry House reserves the right to withdraw or revise a quotation after this period, particularly where material or supplier costs have changed.

In addition to your statutory rights, Mulberry House furniture carries a minimum 12-month manufacturing warranty against defects in materials and workmanship from the date of delivery. Some products carry extended manufacturer warranties - see product documentation.

This warranty does not cover:

•      Normal wear and tear;

•      Damage caused by misuse, neglect, or improper assembly;

•      Damage from exposure to moisture, direct sunlight, or extreme temperatures beyond normal domestic use;

•      Cosmetic variations in natural materials.

Warranty claims must be submitted with proof of purchase and photographic evidence to info@mulberryhouse.ie.

We are committed to resolving disputes fairly and promptly.

As an EU retailer, we are obliged to provide the link to the European Commission's Online Dispute Resolution platform: ec.europa.eu/consumers/odr. Our ODR email: info@mulberryhouse.ie.

Effective: April 2026

Please read these terms carefully before placing an order. By placing an order through mulberryhouse.ie, you confirm you have read, understood, and agree to be bound by these terms. These terms do not affect your statutory rights.

 

Your order constitutes an offer to purchase goods. A legally binding contract is formed only when we send you an Order Confirmation email confirming acceptance of your order and that payment has been authorised.

An automated order acknowledgement does not constitute acceptance. We reserve the right to decline any order, including where:

•      A product is shown as available in error;

•      A pricing error has occurred on the website;

•      We are unable to verify payment;

•      We reasonably suspect fraud or misuse.

If we are unable to accept your order, we will notify you promptly and issue a full refund.

•      All prices are in Euro (EUR) and include VAT at the applicable Irish rate (currently 23% for most goods; 13.5% where applicable).

•      In the event of a pricing error, we will contact you before processing and offer the option to proceed at the correct price or cancel for a full refund.

•      Delivery charges are clearly shown at checkout and confirmed in your Order Confirmation.

•      We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay.

•      Payment is taken at time of order (or as a 50% deposit - see below). All transactions are processed securely by Shopify Payments / Stripe using TLS encryption.

For furniture and larger orders, we offer a split payment option:

•      A deposit of 50% of the order value is payable at time of order.

•      The remaining balance is payable in full prior to or at the time of delivery.

•      We will contact you approximately 1-2 weeks before your delivery date to arrange final payment.

•      Delivery will not be made until full payment has been received.

Cooling-off period

You have the right to cancel any online order within 14 calendar days of delivery without giving any reason. Refer to our Returns & Refunds Policy for full details.

Special orders and made-to-order items

Special orders (custom upholstery, bespoke sizes, non-standard finishes) must be cancelled within 72 hours (3 working days) of placing your order. After this point, production may have commenced. The 14-day withdrawal right does not apply to goods made to your individual specifications under Article 16(c) of the EU Consumer Rights Directive.

Standard in-stock items (before dispatch)

You may cancel a standard order at any time before dispatch. Contact us immediately at info@mulberryhouse.ie. A full refund will be issued.

We reserve the right to cancel an accepted order in exceptional circumstances (e.g. discontinuation of product, supplier failure, force majeure). We will notify you promptly and issue a full refund of all monies paid, including delivery charges.

You are responsible for maintaining the security of your login credentials and all activity under your account. Please notify us immediately of any unauthorised use. We reserve the right to suspend or terminate accounts where fraudulent activity is suspected.

All content on our website - text, photographs, product images, graphics, logos, and design - is the property of Mulberry House or our licensed suppliers, protected by copyright and intellectual property laws.

You may view and print content solely for the purpose of placing an order or personal reference. Commercial use without prior written consent is prohibited.

Product images are illustrative. Natural materials (solid wood, leather, marble, rattan) will show natural variations in grain, texture, and colour. These are characteristics of the material, not defects.

To the maximum extent permitted by Irish law:

•      We are not liable for indirect, incidental, or consequential losses arising from your use of our website or purchase of goods.

•      Our total liability to you shall not exceed the total price paid by you for the relevant order.

Nothing in these terms excludes or limits our liability for: (i) death or personal injury caused by our negligence; (ii) fraudulent misrepresentation; or (iii) any liability that cannot be excluded under Irish law.

Our website may contain links to third-party websites for convenience only. Mulberry House has no control over, and accepts no responsibility for, the content or privacy practices of any linked website.

As an EU-based retailer, we provide the link to the European Commission's Online Dispute Resolution platform: ec.europa.eu/consumers/odr

Our email address for ODR purposes: hello@mulberryhouse.ie

 

CUSTOMER SERVICE info@mulberryhouse.ie

ODR PLATFORM ec.europa.eu/consumers/odr

CONSUMER ADVICE Competition & Consumer Protection Commission ccpc.ie  |  Tel: 01 402 5555

We may update these terms from time to time. The version in force at the time of your order governs that purchase. Material changes will be notified via our website.